Roadside Assistance

Roadside Assistance Provided by Portfolio

• Will this provider honor Roadside Assistance calls?

  Yes, if your motorcycle was purchased on or before September 30th, 2023

• How do I contact Roadside Assistance?

  USA and Canada: 1-888-777-5907

• What information do I need to provide at that time?

  First and Last Name
  Full 17-digit VIN
  Contract Number: RSA + Last 8 digits of the VIN

• What Royal Enfields are covered?

  Applies to models purchased on or before September 30th, 2023
  Himalayan & Scram 411 (Model years 2022 and newer)*
  INT650 & Continental GT 650 (all model years)*
  All 350cc models and model years*

• PORTFOLIO MEMBER BENEFITS

  TOWING SERVICE: In the event the vehicle is unable to safely proceed under its own power, the RSA Provider will arrange to have the vehicle transported to the nearest qualified repair service facility and will pay up to a maximum of $200 per occurrence for the transportation expenses. In order to be transported, the vehicle must be accessible from an incorporated paved road.
  
  FLAT TIRE CHANGE SERVICE: In the event of a flat tire on the vehicle, the RSA Provider will arrange for a service provider to mount an inflated spare tire provided by you and will pay up to a maximum of $150 per occurrence for the flat tire service call. If an inflated spare tire is not available, then the RSA Provider will arrange to have the vehicle transported to the nearest tire center.
  
  EMERGENCY GAS DELIVERY SERVICE: In the event the vehicle runs out of gas, the RSA Provider will arrange for a service provider to deliver an emergency supply of gas for the vehicle and will pay up to a maximum of $150 per occurrence for the gas delivery service, excluding the cost of the gas. You are responsible for the cost of the emergency supply of gas at the time of delivery.
  
  BATTERY JUMP SERVICE: In the event the vehicle will not crank due to a weak or “run-down” battery, the RSA Provider will arrange for a service provider to boost or jump-start the battery and will pay up to a maximum of $150 per occurrence for the battery jump service.
  
  YOU MUST CALL 1-888-777-5907
  
  BEFORE USING ANY OF THE SERVICES LISTED ABOVE. CALLING AFTER SERVICE IS PERFORMED WILL RESULT IN DENIAL OF A CLAIM. PLEASE HAVE YOUR VEHICLE IDENTIFICATION NUMBER (VIN) AVAILABLE WHEN YOU CALL. THIS MEMBERSHIP IS NOT CANCELLABLE OR TRANSFERRABLE.

Roadside Assistance Provided by NSD

• Will this provider honor Roadside Assistance calls?

  Yes, if your motorcycle was purchased on or after October 1st, 2023

• How do I contact Roadside Assistance?

  USA: 1-888-379-4963

• What information do I need to provide at that time?

  Producer Code: 159250
  Product Code: 204
  Last 8 digits of VIN
  First and Last Name
  Plan Letter: REN

• What Royal Enfields are covered?

  Applies to models purchased on or before September 30th, 2023
  Himalayan & Scram 411 (Model years 2022 and newer)*
  INT650 & Continental GT 650 (all model years)*
  All 350cc models and model years*

• NSD MEMBER BENEFITS

  Towing: Up to twenty-five (25) miles. A charge per mile will be applied by the service facility to any additional mileage that exceeds the stated coverage and will be negotiated prior to sending out a service vehicle. Additional mileage is to be paid by the recipient of the service directly to the service provider at the time of service.
  - Option One for tow destination will be the selling dealer (dealership who sold the motorcycle to a customer) if the selling dealer is within the 25-mile tow radius.
  - Option Two for tow destination will be the nearest service center if the selling dealer is outside of the 25-mile tow radius.
  The customer can choose which destination best serves their needs.
  
  Battery Service: Jumpstart or boost a dead battery.
  
  Delivery Service: Including gasoline, water, oil, or any supplies necessary to allow the registered vehicle to proceed safely under its own power. The recipient of the service is responsible for the actual cost of fluid and/or supplies delivered.
  
  Tire Service: If the registered vehicle has a flat tire, we will tow the registered vehicle to the nearest service center or selling dealer, the customer can choose.
  
  Emergency Travel Services: In the event that Your Vehicle is disabled due to a covered Road Hazard, We will reimburse You for emergency living expenses for up to three (3) days for costs that You incur for local lodging and meals. Maximum coverage is fifty dollars ($50) per day inclusive while Your Vehicle is being repaired provided that the disablement and repairs occur at least two hundred fifty (250) miles from Your primary residence.
  
  Vehicle Types: services shall extend to Motorcycles only.
  
  Limit: Customers will be entitled to receive no more than one (1) Covered Emergency Roadside Assistance service per 72- hour period. Limit of 4 Claims a year
  
  Claims
  
  To receive the Roadside Assistance benefits described above YOU MUST CALL: (USA) 1-888-379-4963 or (Canada) 1-888-609-4843 (up to benefit limits) and you must provide the following:
  Producer Code: 159250
  Last 8 digits of the customer’s VIN
  First & Last Name
  Plan Letter: REN
  
  *Customers who do not provide this information may be offered services on a reimbursement basis, up to $50.00, subject to verification of purchase.